Important Update: Fee Increase February 15, 2019

Effective February 15, 2019, our Access Fee for client appointments will be raised from $75 to $80.

Delivery service fees will remain $250The combined cost for a client appointment and delivery service will be $330.

Fee Increase Information:

On February 15, 2019:

  • Access Fees will be $80
  • Delivery Fees will be $250
  • Pick-Up Fees (Donors) will be $40

These fee increases will help us address several priorities set forth by our 5-Year Strategic Plan, which include strengthening our services and improving the experience for you and your clients in the following ways:

  • Secure adequate storage space so we can better manage inventory throughout the year to ensure items are readily available for your clients, even during low donation periods
  • Provide trauma-informed care training for our delivery staff, so they can better understand, recognize, and respond while serving your clients
  • Provide confidentiality and domestic violence training for our program and delivery staff, so they are more sensitive and knowledgeable about clients’ circumstances and are aware of how they can contribute to a supportive, safe environment

We also want to be as transparent as possible regarding the rising costs we face, as mentioned above:

  • As the overall costs of living and doing business continue to increase, we strive to provide living wages and appropriate training for our staff, maintain our buildings and trucks for efficient service, and improve our facilities and donation capacity to better meet the needs of your clients. While we work very hard to fundraise through our Development office and Estate Stores, we cannot make ends meet with these efforts alone. We rely on fees to help support our team and ensure we can not only maintain, but continue to improve our services.
  • As clients move into homes further outside of the city and Portland Metro area traffic becomes heavier, our deliveries have become more time-consuming and costly. We are committed to offering competitive transportation options for our partner agencies and we will provide the necessary training for our staff to provide excellent, compassionate service, so you can feel extra confident in our delivery team.

Our promise to you is this: we will continue to work very hard to be a supportive and collaborative partner, and to think carefully and strategically about how we develop and adapt our services to best meet your needs, and the needs of your future clients. We are confident we can continue working together to accomplish incredible things for the people and communities we serve.

Do you have additional questions or feedback? Please reach out to Joe Glode, Program Director.

Fee Increase FAQs


Q1. Why are you increasing the access and pick-up fees? What are the additional funds from the fees going to be used for?

A: Additional funds are necessary to maintain and improve our services. The additional funds will be used to achieve key client-centered goals set forth by our strategic plan, including storage space for better donation inventory, hiring a procurement staff member to focus on increasing inventory of most-needed items, providing training and resources for staff to better serve your clients, and offsetting the increased cost of living and doing business (primarily our delivery service).

Q2. Why is this decision being made now?

A: Going into 2019, our operating costs have increased to the point where we simply cannot absorb the additional costs without raising our fees. There are also important improvements in the quality of our work that need to be made and the fee increases will help us do so. We can no longer wait without compromising our services, and we do not believe that is a viable option.

Q3. When will these increases go into effect?

A: February 15, 2019

Q4. Does Community Warehouse increase membership fees often?

A: Our leadership recognizes that it may be beneficial to establish a small increase annually, rather than a greater increase every five + years. This shift would provide sustaining support for the organization, and more importantly, would be predictable for our partner agencies, aiding them in their budgeting processes. We will continue to assess whether an incremental fee increase is necessary on an annual basis and communicate that decision to partners well in advance.

Q5. In general, how is Community Warehouse funded?

A: Our resources come from four primary sources:

27% Development

19% Estate Stores

13% Program Access & Delivery Fees

40% donated items

Q6. How much does it cost Community Warehouse to serve one family (not including delivery service)?

A: It costs $625.00.

Q7. With the increased access fee, are Community Warehouses services still a good value?

As of last year, we calculated that clients, on average, receive $850 worth of goods during their visit to Community Warehouse. We know how challenging it can be to furnish a home from scratch. Even on craigslist or at thrift stores, the process can be time-consuming, expensive, stressful, and unpredictable. We strive to be a one-stop-shop and a feel-good, empowering place for your clients to receive the basic furnishings they need. We know we don’t always have everything, but on average, we are confident that the value of goods a client receives far exceeds an $80 access fee.

Do you have additional questions or feedback? Please reach out to Joe Glode, Program Director.

If you’re a Case Manager or Agency looking for assistance, you’ve come to the right place. We’re here to provide your clients with the furnishings they need to build a comfortable, functional home. We accept referrals from client advocates, social service agencies, and nonprofits.

Through our partnerships with 200 social services agencies in the greater Portland area, we furnish homes for more than 7,000 individuals and families each year.

STEP 1: Attend a Case Manager Orientation

It’s your chance to check out the Warehouse, ask any questions, and learn what we need from you to ensure all of your clients have a quality experience. All orientations begin at 9:30AM, and we take 20-30 minutes to go over policies and how to schedule for your clients. No need to register – just show up at one of our Orientation dates below!



Thursday, October 17th, 2019

Thursday, November 21st, 2019

Thursday, December 19th, 2019


Thursday, October 3rd, 2019

Thursday, November 7th, 2019

Thursday, December 5th, 2019


STEP 2: Schedule Appointment or Community Warehouse Delivery

If you do not need Community Warehouse’s delivery service, and will be providing a vehicle to transport your client’s furnishings, make your appointment using our online scheduler.

If you would like to use our $250 delivery service, do not use the online scheduler, please click here to complete and submit a Delivery Request Form. Our team will respond to you with an appointment day and time.

STEP 3: Pay for an Appointment

There is a $80 Warehouse access fee for every individual or family visit, which you can pay at the door, or prepay now. NOTE: if you plan to use our delivery service, your total fee will be $330


STEP 4: Show Up With Your Client (and pick out their home goods!)

You and your clients will have a one hour window to explore the Warehouse and select their furnishings. Unless delivery has been arranged ahead of time, all items selected must be loaded into your arranged vehicle and leave the Warehouse immediately following the appointment.

Still have questions? Check out our FAQ page for answers.
View Our List of Partner Agencies

Share Your Story

Did we make a difference in your life, or in the life of your client? Share your story below! Your message might inspire a neighbor to donate their bed, or could inform others that help is out there. We’re all in this humanity thing together – let’s make it easier for one another.

Individuals can walk in with just a backpack of belongings and a long history of struggle. In the same day, they can walk out of the Warehouse with a household full of furniture and a fresh start to life. Scott

Case Manager