Partner Agencies

Case Manager Orientation

This training is required for any case manager or agency advocate that would like to bring clients to our furniture banks, and it is a great refresher course for any case manager that has not been to the warehouse in awhile.

We are moving back to in-person orientations. There will be two each month. One at our Tualatin location and one at our Portland location. Please click on the link below to register for orientation that you would like to attend.

 

Tuesday Sept 6th at 8:30am in Tualatin (8380 SW Nyberg St, Tualatin, OR 97062)

 

Thursday Sept 15th at 12:15 in Portland (3969 NE MLK Jr Blvd, Portland, OR 97212)

 

UPDATE (5/16/22): Community Warehouse will resume furniture delivery service beginning on June 15, 2022. The cost of service will be a flat fee of $400 (Furniture Bank Fee $150 + Delivery Fee $250).

To make an appointment with delivery service, click HERE and select the calendars “Portland – APPOINTMENT and DELIVERY” or “Tualatin – APPOINTMENT and DELIVERY.” 

Furniture selected at the Tualatin warehouse will be delivered to your client’s residence the same business day between 1-5pm.

Furniture selected at the Portland warehouse will be delivered to your client’s residence the following business day between 9am-1pm. *Portland appointments on Friday afternoon will be delivered Monday morning.

 

Please read all of the information below carefully for more details regarding all appointments.

 What do furniture bank appointments look like?

We offer one hour appointments for you and your client to come into the furniture bank and select the furniture your client needs for their home. As the case manager, you must attend the appointment at the furniture bank with your client. You will work with our staff to pick out furniture for your client.

The Furniture Bank Fee for each appointment is $150.

Delivery Service is an additional flat fee of $250.

For families, we allow one family member with the case manager into the furniture bank at the time of the appointment. Small children may accompany a parent during the appointment. If you need accommodations, please let us know.

How do I schedule an appointment?

PLEASE DO NOT MAKE AN APPOINTMENT BEFORE TAKING THE NEW CASE MANAGER ORIENTATION. SEE TOP OF PAGE.

To schedule an appointment, please click here

Please arrive 10 minutes prior to your appointment time for check-in.

EFFECTIVE SEPTEMBER 1, 2021: We will begin charging a $50 cancellation/no-show fee for all appointments that are not cancelled with at least 24 hours notice. 

If you need to cancel an appointment, email Portland Program Manager Stephanie Weber, stephanie@communitywarehouse.org, for Portland appointments and Tualatin Program Manager Adolfo Delgado, adolfo@communitywarehouse.org, for Tualatin appointments.

Help your clients get furniture home with the following options:

    1. Community Warehouse will resume furniture delivery service beginning on June 15, 2022. The cost of service will be a flat fee of $250 (Total amount is $400; Furniture Bank Fee $150 + Delivery Fee $250).

      To make an appointment with delivery service, click HERE and select the calendars “Portland – CW DELIVERY ONLY” or “Tualatin – CW DELIVERY ONLY.”  ***We can deliver to any address within 15 miles from each warehouse. We do not deliver to Washington. Please contact us if you have any questions regarding service area. 

      Furniture selected at the Tualatin warehouse will be delivered to your client’s residence the same business day between 1-5pm.

      Furniture selected at the Portland warehouse will be delivered to your client’s residence the following business day between 9am-1pm. *Portland appointments on Friday afternoon will be delivered on Monday morning.

    2. Partner agency or client can bring their own vehicle at the time of the appointment. Community Warehouse staff can assist you and your clients load furniture into the vehicle.
    3. Case managers can contract a third-party moving company to provide delivery service. If you are hiring a moving company, all furniture must be picked up by 4 pm on the day of the appointment. Here are several movers that regularly provide delivery service to Community Warehouse clients:

Please call these companies directly for pricing and fees. Community Warehouse does not partner directly with these moving companies and is not responsible for the services they provide.

What is the cost of service?

The Furniture Bank Fee is $150 per appointment. Community Warehouse Furniture Delivery Service is an additional $250 (total of $400).

How do I pay the Furniture Bank Fee?

Payment can be made at the time of the appointment with a credit card, check, or cash. We can email an invoice that can be paid after the appointment.

What are Community Warehouse’s safety procedures?

Masks are encouraged, but are no longer required. Hand sanitizer will be available. Our staff is following all health and safety protocols as provided by the CDC and the Office of Governor Kate Brown.

Have other questions?

Contact Joe Glode, Program Director, at joe@communitywarehouse.org.

For the Tualatin furniture bank, contact Program Manager Adolfo Delgado at adolfo@communitywarehouse.org.

For the Portland furniture bank, contact Program Manager Stephanie Weber at stephanie@communitywarehouse.org.

I’ve been a regular at Community Warehouse lately with lots of move-ins happening and I am so impressed with you guys every time. Such good energy, such positivity and exactly the kind of support I want my clients to experience. Thanks so much for being so understanding and supportive of the folks we work with when their barriers become challenging. Glad I share the community with you and your awesome organization.
Nikki

Case Manager