Partner Agencies

Case Manager Orientation

This training is required for any case manager or agency advocate who would like to bring clients to our furniture banks, and it’s a great refresher course for any case manager that has not been to the Warehouse in awhile.

We have two in-person orientations each month: one at our Tualatin location and one at our Portland location. Please click on the link below to register for orientation that you would like to attend. Registration is required.  Space is limited.

Wed December 7th at 4:00 in Portland (3969 NE MLK Jr Blvd, Portland, OR 97212)
Tue. December 13th at 8:30 in Tualatin (8380 SW Nyberg St, Tualatin, OR 97062)

Please read all of the information below carefully for details regarding all appointments.

What do furniture bank appointments look like?

We offer 1-hour appointments for you and your client to come into the furniture bank and select the furniture your client needs for their home. As the case manager, you must attend the appointment with your client. You will work with our staff to pick out furniture for your client.

The Furniture Bank Fee for each appointment is $150.

Delivery Service is an additional flat fee of $250.

For families, we allow one family member with the case manager into the furniture bank at the time of the appointment. Small children may accompany a parent during the appointment. If you need accommodations, please let us know.

How do I schedule an appointment?

PLEASE DO NOT MAKE AN APPOINTMENT BEFORE TAKING THE NEW CASE MANAGER ORIENTATION. SEE TOP OF PAGE.

To schedule an appointment, please click here

Please arrive 10 minutes prior to your appointment time for check-in.

Cancellation Fees: We charge a cancellation/no-show fee for all appointments that are not cancelled with at least 24 hours notice. The fees are as followed:

– Appointments with own transportation – $50 cancellation fee
– Appointments with Community Warehouse delivery – $100 cancellation fee. There is an additional $50 fee if the delivery crew has to make a second attempt at delivery the next day.

If you need to cancel an appointment, email Portland Program Manager Stephanie Weber, stephanie@communitywarehouse.org, for Portland appointments and Tualatin Program Manager Adolfo Delgado, adolfo@communitywarehouse.org, for Tualatin appointments.

How can I help my clients get their furniture home?

  1. 1. Community Warehouse Delivery Service 

    The cost of service is $250 (Total amount is $400; Furniture Bank Fee $150 + Delivery Fee $250).To make an appointment with delivery service, click HERE and select the calendars “Portland – CW DELIVERY ONLY” or “Tualatin – CW DELIVERY ONLY.”  ***We can deliver to any address within 20 miles from each Warehouse. We do not deliver to Washington. Please contact us if you have questions.**

Furniture selected at the Tualatin Warehouse will be delivered to your client’s residence the same business day between 1-5pm.

Furniture selected at the Portland Warehouse will be delivered to your client’s residence the following business day between 9am-1pm. *Portland appointments on Friday afternoon will be delivered on Monday morning.

  1. 2. Partner agency or client can bring their own vehicle at the time of the appointment.
  2. Community Warehouse staff can assist you and your clients load furniture into the vehicle.               
  1. 3. Case managers can contract a third-party moving company to provide delivery service. 

  2. All furniture must be picked up by 4 pm on the day of the appointment. Here are several movers that regularly provide delivery service to Community Warehouse clients:

Please call these companies directly for pricing and fees. Community Warehouse does not partner directly with these moving companies and is not responsible for the services they provide.

What is the cost of service?

The Furniture Bank Fee is $150 per appointment. Community Warehouse Furniture Delivery Service is an additional $250 (total of $400).

How do I pay the Furniture Bank Fee?

Payment can be made at the time of the appointment with a credit card, check, or cash. If you cannot pay at the appointment, we can email an invoice to be paid afterwards.

What are Community Warehouse’s safety procedures?

We ask people to wear masks in our building to help stop the spread of COVID. Hand sanitizer is available. Our staff is following all health and safety protocols as provided by the CDC and the Office of Governor Kate Brown.

Have other questions?

Contact Danit Rothstein, Interim Program Director, at danit@communitywarehouse.org.

For the Tualatin furniture bank, contact Program Manager Adolfo Delgado at adolfo@communitywarehouse.org.

For the Portland furniture bank, contact Program Manager Stephanie Weber at stephanie@communitywarehouse.org.

I’ve been a regular at Community Warehouse lately with lots of move-ins happening and I am so impressed with you guys every time. Such good energy, such positivity and exactly the kind of support I want my clients to experience. Thanks so much for being so understanding and supportive of the folks we work with when their barriers become challenging. Glad I share the community with you and your awesome organization.
Nikki

Case Manager