Dear Case Managers and Advocates,

After the first two days of resuming appointment services, we have realized that we have not developed and communicated our new protocols sufficiently enough to ensure the safety of our staff and the public. We have decided to temporarily suspend our services until August while we regroup and work to continue our protocol development and conduct staff training that was already in progress. 

All appointments scheduled between July 15 and July 31 will be cancelled. We will notify all of you that have scheduled an appointment during that time by phone.

We will be unveiling a new set of policies and procedures that will take effect in August for all appointments and services. 

We apologize for the inconvenience and thank you for your patience.


CW Staff

For questions or more information, please contact Program Director Joe Glode at

Effective February 1, 2020, our Access Fee for client appointments is $100.

Delivery service fees are $250The combined cost for a client appointment and delivery service is $350.

Fee Information:

On February 1, 2020:

  • Access Fees will be $100
  • Delivery Fees will be $250
  • Pick-Up Fees (Donors) will be $40

These fee increases will help us address several priorities set forth by our 5-Year Strategic Plan, which include strengthening our services and improving the experience for you and your clients in the following ways:

  • We are finalizing a Program Impact Evaluation study that began in the winter of 2018. We conducted a series of interviews and surveys with former clients in an effort to gather qualitative and quantitative data necessary to evaluate our current state of operations and to find areas of improvement. We look forward to sharing this report with you.
  • We will expand our delivery service in the first quarter of 2020. This will allow us to significantly decrease the time you and your clients wait to get an appointment with delivery. Currently, we are booked out for 4 to 5 weeks and we are aiming to reduce that by half.
  • We’re embarking on a Community Needs Assessment to determine the evolving and emerging need for furniture bank services as an essential element of addressing the larger crises of affordable housing and homelessness in and outside of the Portland metro area. The assessment will be completed in early 2020.

We also want to be as transparent as possible regarding the rising costs we face, as mentioned above:

  • As the overall costs of living and doing business continue to increase, we strive to provide living wages and appropriate training for our staff, maintain our buildings and trucks for efficient service, and improve our facilities and donation capacity to better meet the needs of your clients. While we work very hard to fundraise through our Development office and Estate Stores, we cannot make ends meet with these efforts alone. We rely on fees to help support our team and ensure we can not only maintain, but continue to improve our services.
  • As clients move into homes further outside of the city and Portland Metro area traffic becomes heavier, our deliveries have become more time-consuming and costly. We are committed to offering competitive transportation options for our partner agencies and we will provide the necessary training for our staff to provide excellent, compassionate service, so you can feel extra confident in our delivery team.

Our promise to you is this: we will continue to work very hard to be a supportive and collaborative partner, and to think carefully and strategically about how we develop and adapt our services to best meet your needs and the needs of your future clients. We will continue working together to accomplish incredible things for the people and communities we serve.

Do you have additional questions or feedback? Please reach out to Joe Glode, Program Director.



Q1. Why are you increasing the access and pick-up fees? What are the additional funds from the fees going to be used for?

A: Additional funds are necessary to maintain and improve our services. The additional funds will be used to achieve key client-centered goals set forth by our strategic plan, including storage space for better donation inventory, hiring a procurement staff member to focus on increasing inventory of most-needed items, providing training and resources for staff to better serve your clients, and offsetting the increased cost of living and doing business (primarily our delivery service).

Q2. Why is this decision being made now?

A: Going into 2020, our operating costs have increased and cannot absorb the additional costs without raising our fees. There are also important improvements in the quality of our work that need to be made and the fee increases will help us do so. We can no longer wait without compromising our services, and we do not believe that is a viable option.

Q3. When will these increases go into effect?

A: February 1, 2020

Q4. Does Community Warehouse increase membership fees often?

A: Our leadership recognizes that it may be beneficial to establish a small increase annually, rather than a greater increase every five + years. This shift would provide sustaining support for the organization, and more importantly, would be predictable for our partner agencies, aiding them in their budgeting processes. We will continue to assess whether an incremental fee increase is necessary on an annual basis and communicate that decision to partners well in advance.

Q5. In general, how is Community Warehouse funded?

A: Our resources come from four primary sources:

27% Development

19% Estate Stores

13% Program Access & Delivery Fees

40% donated items

Q6. How much does it cost Community Warehouse to serve one family (not including delivery service)?

A: It costs $625.00.

Q7. With the increased access fee, are Community Warehouses services still a good value?

As of last year, we calculated that clients, on average, receive $850 worth of goods during their visit to Community Warehouse. We know how challenging it can be to furnish a home from scratch. Even on craigslist or at thrift stores, the process can be time-consuming, expensive, stressful, and unpredictable. We strive to be a one-stop-shop and a feel-good, empowering place for your clients to receive the basic furnishings they need. We know we don’t always have everything, but on average, we are confident that the value of goods a client receives far exceeds the $100 access fee.

Do you have additional questions or feedback? Please reach out to Joe Glode, Program Director.

If you’re a Case Manager or Agency looking for assistance, you’ve come to the right place. We’re here to provide your clients with the furnishings they need to build a comfortable, functional home. We accept referrals from client advocates, social service agencies, and nonprofits.

Through our partnerships with 200 social services agencies in the greater Portland area, we furnish homes for more than 7,000 individuals and families each year.

View Our List of Partner Agencies

STEP 1: Attend a Case Manager Orientation


Due to COVID-19 and guidance from health authorities, case manager orientations are canceled until further notice. Please check back in this space for updated information. If you are case manager and have not taken an orientation please call Program Director Joe Glode for more information, 971-865-5281. 


STEP 2: Schedule Appointment

Not available at time this.

We will update when the online appointments scheduling system is back online.


STEP 3: Pay for an Appointment

Please pay at the time of appointment by credit card or check.

You can also pay after the appointment by invoice. Please notify staff at the time of the appointment.

Program access fee is $100.


STEP 4: Show Up With Your Client and Transportation

You and your clients must arrive within 30 minutes after the scheduled appointment time. All items selected must be loaded into your arranged vehicle and leave the Warehouse immediately following the appointment.

Still have questions? Check out our FAQ page for answers.

Share Your Story

Did we make a difference in your life, or in the life of your client? Share your story below! Your message might inspire a neighbor to donate their bed, or could inform others that help is out there. We’re all in this humanity thing together – let’s make it easier for one another.

Individuals can walk in with just a backpack of belongings and a long history of struggle. In the same day, they can walk out of the Warehouse with a household full of furniture and a fresh start to life.

Case Manager