Partner Agencies

Furniture bank appointments have resumed!

We are excited to bring back in-person appointments to our Warehouses so your clients can choose the furniture they need for their home.

Appointments resemble the structure we used prior to the pandemic. We offer 6 appointments per day at each of our furniture banks (Portland and Tualatin). Masks must be worn by case manager and client during the appointment.

EFFECTIVE SEPTEMBER 1, 2021: Our Furniture Bank Fee for each appointment will increase to $150. We have temporary grant funding from the Collins Foundation to subsidize up to $50 of that fee until January 2022. For organizations that have funding allocated for furniture, we ask that you pay the full $150 fee. This will give us the ability to better assist the organizations that have limited funding.

EFFECTIVE SEPTEMBER 1, 2021: We will begin charging a $50 cancellation/no-show fee for all appointments that are not cancelled with at least 24 hours notice. 

Please read all of the information below for more details.

What do furniture bank appointments look like?

We offer one hour appointments for you and your client to come into the furniture bank and select the furniture your client needs for their home. Masks are required for case managers and clients while in the warehouses.

As the case manager, you must attend the appointment at the furniture bank with your client. You will work with our staff to pick out furniture for your client.

For families, we allow one family member with the case manager into the furniture bank at the time of the appointment. Small children may accompany a parent during the appointment. If you need accommodations, please let us know.

How do I schedule an appointment?

To schedule an appointment, please click here. If you are a new case manager, you will need to sign up for an account. 

There are appointments available Monday through Friday at each furniture bank at the following times:

    • 9:30 am – 10:30 am
    • 10:15 – 11:15am
    • 11am – 12pm
    • 1:15 pm – 2:15pm
    • 2 – 3pm
    • 2:45 pm – 3:45 pm

Please arrive 10 minutes prior to your appointment time for check-in.

EFFECTIVE SEPTEMBER 1, 2021: We will begin charging a $50 cancellation/no-show fee for all appointments that are not cancelled with at least 24 hours notice. 

If you need to cancel an appointment, email Portland Program Manager Stephanie Weber, stephanie@communitywarehouse.org, for Portland appointments and Tualatin Program Manager Adolfo Delgado, adolfo@communitywarehouse.org, for Tualatin appointments.

How can I get my client’s furniture home?

Community Warehouse does not offer an in-house delivery service. Our truck teams are conducting donation pick-ups on a daily basis to ensure we have quality inventory available for your clients.

Help your clients get furniture home with the following options:

    1. Partner agency or client can provide their own vehicle at the time of the appointment. If your agency or your client is providing a vehicle, it must be present at the time of appointment. Community Warehouse staff can assist with loading furniture into the vehicle.
    2. Case managers can contract a third-party moving company to provide delivery service. If you are hiring a moving company, all furniture must be picked up by 4 pm on the day of the appointment. Here are several movers that regularly provide delivery service to Community Warehouse clients:

Please call these companies directly for pricing and fees. Community Warehouse does not partner directly with these moving companies and is not responsible for the services they provide.

What is the cost of service?

EFFECTIVE SEPTEMBER 1, 2021: Our Furniture Bank Fee for each appointment will increase to $150. We have temporary grant funding from the Collins Foundation to subsidize up to $50 of that fee until January 2022. For organizations that have funding allocated for furniture, we ask that you pay the full $150 fee. This will give us the ability to better assist the organizations that have limited funding.

How do I pay the Furniture Bank Fee?

Payment can be made at the time of the appointment with a credit card, check, or cash. We can email an invoice that can be paid after the appointment.

What are Community Warehouse’s safety procedures?

Masks must be worn when inside the Warehouse and on the property. Hand sanitizer will be available. Our staff is following all health and safety protocols as provided by the CDC and the Office of Governor Kate Brown.

Have other questions?

Contact Joe Glode, Program Director, at joe@communitywarehouse.org.

For the Tualatin furniture bank, contact Program Manager Adolfo Delgado at adolfo@communitywarehouse.org.

For the Portland furniture bank, contact Program Manager Stephanie Weber at stephanie@communitywarehouse.org.

I’ve been a regular at Community Warehouse lately with lots of move-ins happening and I am so impressed with you guys every time. Such good energy, such positivity and exactly the kind of support I want my clients to experience. Thanks so much for being so understanding and supportive of the folks we work with when their barriers become challenging. Glad I share the community with you and your awesome organization.
Nikki

Case Manager