Partner Agencies
Offer your clients dignified, cost-effective, and convenient access to gently-used home furnishings.
If you are an individual seeking services, please click here for information on how to access the furniture bank.
New to the Furniture Bank?
Welcome! All case managers must first attend a Case Manager Orientation at one of our three locations before scheduling a client appointment.
Returning Case Managers
To schedule an appointment or create an account, use the link in the email you received after orientation.
Can’t find the link? Contact the furniture bank where you would like to schedule.
In-Person With Own Transportation – $150
Complete Details
All selected items must be loaded out by 5:00 pm on the day of your appointment. Items left behind will be considered abandoned and restocked for other appointments.
We cannot guarantee staff assistance with loading, so you must bring enough people to load items efficiently.
Moving vehicle(s) should be on-site and ready to load by the end of your scheduled appointment.
Please bring all necessary moving supplies (e.g., blankets, tarps, tie-downs, ratchet straps). Staff are not permitted to secure or tie items to vehicles.
Transportation Options
- Client’s own vehicle
- U Haul – It is best to reserve it beforehand because they are not always available on the day of.
- Agency vehicle
- Outside movers – here are some suggested movers:
- All-America Moving (503) 232-6683
- Butterfield Moving, LLC (503) 867-2414
- Pegasus Moving and Cleaning LLC (503) 308-9430
- Three Star Moving (503) 926-0668
- Two Men and a Truck (503) 208-5862
In-Person With Delivery – $400
Complete Details
Delivery windows are listed during booking and are based on your scheduled appointment time and cannot be adjusted.
Our delivery range is 20 miles from the furniture bank where the appointment is scheduled.
An adult (18+) must be present to accept and sign for the delivery. If no one is present, one second delivery attempt may be offered on the next operating day upon case manager approval and will incur a $50 fee. Items that cannot be delivered will be forfeited.
Virtual With Delivery - $400
Complete Details
Virtual Appointment Paperwork
Paperwork is required for all virtual appointments. After you schedule, you’ll receive an email with required forms that must be completed within 1 day of the appointment. If the paperwork is not completed we may deny the appointment and a cancellation fee will be charged.
Delivery Details:
Delivery windows are based on your scheduled appointment time and cannot be adjusted.
Appointments with start times earlier than 12:30 include same-day delivery between 2:00pm and 7:00pm, appointments beginning after 12:30 include next-day delivery between 9:00am and 2:00pm.
An adult (18+) must be present to accept and sign for the delivery. If no one is present, one second delivery attempt may be offered on the next operating day with case manager approval and will incur a $50 fee. Items that cannot be delivered will be forfeited.
Can't make it to the appointment?
We will gladly work with you to fill an appointment and avoid a cancellation! You can swap clients and even case managers in our system when needed by providing us with advance notice. Simply email or call the furniture bank where the appointment is scheduled.
Important things to know for your appointment
- Cancellation fees: If an appointment is canceled with less than 24 hours notice, your agency will be charged a cancellation fee. The fee is $50 for “own-transportation” appointments or $100 for appointments scheduled with delivery service.
- Appointments are 1 hour in duration from scheduled start time. We encourage clients and case managers to arrive 10 minutes early to ensure a smooth check-in. Late arrivals mean reduced shopping time. Arriving more than 30 minutes late will be considered a “no-show” and subject to a cancellation fee.
- Delivery windows are determined by your appointments scheduled time and will be listed during the booking process. Delivery times cannot be modified or customized–please ensure your client will be reachable during the delivery window before scheduling. Someone over the age of 18 must be present at the time of delivery.
- If someone is not feeling well, we ask that you do not come in for the appointment. We do provide masks and suggest that people wear them in the furnniture bank for the health and safety of everyone.
- Appointment slots are reserved for one household only, you may not book multiple households for a single visit.
- Please arrive prepared for your appointment by knowing room dimensions and any access limitations. We do not offer returns, exchanges, or follow-up appointments.
Payment
We take payments in the form of cash, business check, or credit card. You or the client can pay at the time of the appointment or we can invoice your agency to pay within 30 days of the appointment.
- Prepayments are not preferred since appointments can fall through, but we are happy to invoice you.
- If a third party is paying for the appointment, we ask that the case manager make note of that when scheduling the appointment.
- Mailing address for payments: 3969 NE MLK Jr Blvd, Portland, OR 97212
- To make payment over the phone via credit card or for other invoicing questions, call 503-235-8786 ext. 1002.
🚫 We cannot accept payment in the form of personal checks or debit cards.
Communication
If you have questions or need to make any changes to your appointment, please reach out to the appropriate furniture bank.
Tigard – westsidefurniturebank@communitywarehouse.org
Portland – portlandfurniturebank@communitywarehouse.org
Gresham – eastsidefurniturebank@communitywarehouse.org
General questions about our services: Shaynna Hobson, Director of Programs – shaynna@communitywarehouse.org
Why Partner with Community Warehouse?
Since 2001, our furniture bank has provided donated furniture and household items to neighbors seeking the comfort and dignity of a furnished home while overcoming adversity. Today, we partner with 200+ agencies to serve more than 7,600 people per year.
“People can literally get everything they need for their home in one place. You wouldn’t believe how much of a difference it makes to a mother to feed her children on real dishes as opposed to paper plates. Also, having an actual bed to sleep on at night and a designated area to do homework helps the students tremendously.”
– Esmerelda, Tigard-Tualatin School District
CLICK HERE FOR A VALUE BREAKDOWN OF A FURNITURE BANK APPOINTMENT.
Frequently Asked Questions
What is my role as a partnered case manager?
Case managers run many aspects of their client’s appointment–from scheduling and attending appointments, to supporting before and after their visit. You’ll be responsible for preparing your client for their appointment, assisting in our check-in process, supporting their selection of items, and maintaining an accurate inventory during their appointment. Our staff is here to assist you so that you can best provide any support your clients may need.
How do I refer a client, and who is eligible?
Community Warehouse does not use a traditional referral model where clients are handed-off. We work through community partnerships, where partner agencies schedule furniture bank appointments for their participants and support them throughout the process and during the appointment.
Eligibility is determined by the partner agency. While our services were designed to support people transitioning into new housing, any participant experiencing furniture poverty is eligible for an appointment.
Do I need to attend an orientation if someone at my agency has attended one?
Yes, we require each case manager/advocate who schedules and/or attends a furniture bank appointment to have completed our orientation process.
What if an item my client needs isn’t in stock?
Appointments are always subject to what’s currently in stock. The overwhelming majority of items come to us as donations and our stock changes frequently throughout the course of a day. We strive to ensure there is a wide variety of items available for each household but we cannot guarantee specific availability. There are certain items which we consider essential to every household (beds, sofas and dining tables), if we believe any of those items will be unavailable during an appointment we will reach out the day before and provide options on how to best proceed.
Can I schedule an appointment at a different location than my orientation?
Yes, completing our orientation process allows you to schedule appointments at any of our furniture banks!
Who is allowed to attend an appointment?
We allow for up to 3 adults to participate in an appointment–this includes the case manager. Children may also attend in addition, as long as they are well supervised at all times.