Do I need to schedule an appointment to drop off goods?
What is the fastest way to request a pickup?
Can you go up or down stairs when you pickup?
Why do you have a $30 pickup fee?
I’d like to pay the $30 pickup fee in advance by credit card – is that possible?
Can you pick up anywhere in the greater Portland metro area?
Please view our pick-up service map (note: we are unable to
I scheduled a pickup, and the drivers would not accept my items – why? What now?
Why do I have a hard time getting ahold of someone on the phone?
If you don’t accept my items, can you refer me elsewhere?
My donation is really valuable, do you give a donation receipt for taxes?
I have antiques/collectibles that I would like to donate – do you have a good use for them?
I misplaced my donation receipt. Can you send me a new one?
What happens to my donated furniture?
How do I schedule deliveries for my clients?
If delivery is needed, please do not use the online scheduler. Instead, please complete and submit this form so we can schedule the delivery and appointment times together.
My agency has been through your orientation, how do I go about using your services?
Each individual Case Manager must attend an orientation to ensure your clients have the best possible experience at Community Warehouse. Upcoming orientation dates can be found here.
What forms of payments do you take?
How long can you hold my client’s items? Can we pick them up tomorrow?
What happens if my client finds all but one item, for example there is a mattress and frame, but no box spring - can we come back to get one item?
Unfortunately, we are not always able to provide all
What if my client doesn’t “like” anything available, can we reschedule?
It is up to you and your client to decide if a reschedule makes sense. If you decide to reschedule the appointment and your client does not receive any furnishings, you will not be charged the $75 access fee.