What happens to my donated furniture?
Your furnishings help create a home for someone else in our community seeking the comfort and dignity of a furnished home while overcoming adversity. As a local, nonprofit furniture bank, we collect and redistribute furnishings and household goods to over 7,000 neighbors each year. Through partnerships with over 200+ different social service agencies, families and individuals visit the Warehouse to get the essential furnishings they need to create comfortable, safe, and happy homes.
Do I need to schedule an appointment to drop off goods?
No appointment necessary! Simply, visit our Warehouses during drop-off donation hours of Mon-Fri 10am-4pm (Portland and Tualatin), and Saturday 11am-4pm (Portland only).
Is my donation a good fit?
We connect your donations directly to families and individuals in need of essential home furnishings and require that all donations are in good, clean, ready-to-use condition. Our staff will only accept donations following these requirements.
My donation is really valuable, do you give a donation receipt for taxes?
Yes, we have a standard donation receipt, or we can issue you a contemporaneous letter for donations over $500. We do not have appraisal services, so the value of each item is up to you, as the donor, to verify for taxes. We recommend consulting with your CPA/accountant regarding any IRS related questions.
I misplaced my donation receipt. Can you send me a new one?
If you scheduled a pickup or made a monetary donation, we can reissue your donation receipt. If you dropped off your items, we’re sorry, but we will not able to provide a new receipt (we do not track drop-off donations to that detail).
If you don’t accept my items, can you refer me elsewhere?
Absolutely! Click here for a list of alternative donation resources that may be able to accept your donation.
I have antiques/collectibles that I would like to donate – do you have a good use for them?
What is the fastest way to request a pickup?
For donation pickups, can you go up or down stairs?
Why do you have a pickup fee?
Our pickup fee helps cover the cost of staff wages and truck maintenance costs. Your contribution helps free up critical funds so we can provide furniute bank services to more neighbors.
I’d like to pay the Regular Pickup fee in advance by credit card – is that possible?
For Regular Pickups, we do not have a pre-pay option, just in case the pickup needs to be rescheduled, canceled or in the rare event that we are unable to accept your items (if they do not meet our donation requirements). The pickup fee is payable by cash, check, or card at the time of pickup.
Can you pick up anywhere in the greater Portland metro area?
Please view our pick-up service map (note: we are unable to
I scheduled a pickup, and the drivers would not accept my items – why? What now?
How do I schedule deliveries for my clients?
To make an appointment with delivery service, click HERE and select the calendars “Portland – CW DELIVERY ONLY” or “Tualatin – CW DELIVERY ONLY.” ***We can deliver to any address within 15 miles from each warehouse. We do not deliver to Washington. Please contact us if you have any questions regarding service area.
My agency has been through your orientation, how do I go about using your services?
All Case Managers are required to attend an orientation to receive client services at Community Warehouse. Details on how to obtain furnishings for clients can be found here.
What forms of payments do you take?
You or the client can pay by cash, check, or card after completion of the appointment while onsite.
If you prefer, Community Warehouse staff can send an invoice to the referring case manager. Please include the invoice number with payment.
Our access fee for client appointments is $150. Delivery service is available for an additional $250. The total cost for our client service with delivery is $400.
What happens if my client finds all but one item, for example there is a mattress and frame, but no box spring - can we come back to get one item?
Unfortunately, we are not always able to provide all
What if my client doesn’t like anything available, can we reschedule?
It is up to you and your client to decide if a reschedule makes sense. If you decide to reschedule and your client does not receive any furnishings, you will not be charged any of the fees.