What happens to my donated furniture?
Do I need to schedule an appointment to drop off goods?
No appointment necessary! Simply, visit our Warehouses during drop-off donation hours on weekdays from 10 am- 4 pm.
Is my donation a good fit?
We connect your donations directly to families and individuals in need and require that all donations are in good, clean, ready-to-use condition. Our staff will only accept donations following these requirements.
My donation is really valuable, do you give a donation receipt for taxes?
I misplaced my donation receipt. Can you send me a new one?
If you don’t accept my items, can you refer me elsewhere?
Why do I have a hard time getting ahold of someone on the phone?
I have antiques/collectibles that I would like to donate – do you have a good use for them?
What is the fastest way to request a pickup?
Community Warehouse is temporarily pausing Donation Pickup. Collecting donations will become necessary at a later date, and we will update you all accordingly.
Can you go up or down stairs when you pickup?
Why do you have a $50 pickup fee?
I’d like to pay the $50 pickup fee in advance by credit card – is that possible?
Can you pick up anywhere in the greater Portland metro area?
Please view our pick-up service map (note: we are unable to
I scheduled a pickup, and the drivers would not accept my items – why? What now?
How do I schedule deliveries for my clients?
Please complete and submit this form so we can schedule the delivery.
My agency has been through your orientation, how do I go about using your services?
Case Managers are no longer required to attend an orientation to receive client services at Community Warehouse. Details on how to obtain furnishings for clients can be found here.
What forms of payments do you take?
Pay by check or card after completion of delivery.
Community Warehouse staff will send an invoice to the referring case manager. Please include the invoice number with payment.
The total cost for our client service is $400. This includes our Access Fee for client appointments of $100. Delivery service fees are $250. Processing fees are $50.
What happens if my client finds all but one item, for example there is a mattress and frame, but no box spring - can we come back to get one item?
Unfortunately, we are not always able to provide all
What if my client doesn’t “like” anything available, can we reschedule?
It is up to you and your client to decide if a reschedule makes sense. If you decide to reschedule the delivery service and your client does not receive any furnishings, you will not be charged the $400 for our services.