We’re here to help make giving and receiving as easy as possible. You can find frequently asked questions below.


What happens to my donated furniture?
Your furnishings help create a home for someone else in need in your community. As a local, nonprofit furniture bank, we collect and redistribute furnishings and household goods to over 7,000 neighbors in need each year. Through partnerships with over 200+ different social service agencies, families and individuals visit the Warehouse to get the essential furnishings they need to create comfortable, safe, and happy homes.
Do I need to schedule an appointment to drop off goods?

No appointment necessary! Simply, visit our Warehouses during drop-off donation hours on weekdays from 10 am- 4 pm.

Is my donation a good fit?

We connect your donations directly to families and individuals in need and require that all donations are in good, clean, ready-to-use condition. Our staff will only accept donations following these requirements.

My donation is really valuable, do you give a donation receipt for taxes?
Yes, we have a standard donation receipt, or we can issue you a contemporaneous letter for donations over $500. We are not experts in accounting and do not have appraisal services, so the value of each item is up to you, as the donor, to verify for taxes. We recommend consulting with your CPA/accountant regarding any IRS related questions.
I misplaced my donation receipt. Can you send me a new one?
If you scheduled a pickup or made a monetary donation, we can reissue your donation receipt. If you dropped off your items, we’re sorry, but we will not able to provide a new receipt (we do not track drop-off donations to that detail).
If you don’t accept my items, can you refer me elsewhere?
We do our best to connect you with an alternative donation resource, check out our community resources list for options including metro recycling.
Why do I have a hard time getting ahold of someone on the phone?
Our phone staff perform multiple jobs within Community Warehouse, and they deal with a high volume of calls, so they can’t always make it to the phone. They are working hard (we promise!) and will do their best to get back to you as quickly as possible.
I have antiques/collectibles that I would like to donate – do you have a good use for them?
We’re glad you asked! Your items might be a great fit for the Estate Store – our fundraising enterprise that raises critical funds for our furniture bank mission. We’re always looking for quality furniture, unique and high end collectibles, antiques and jewelry. Please visit our Estate Store page to learn more.
Can you go up or down stairs when you pickup?
A few porch steps are fine, but we are unable to go up internal or external flights of stairs. If you live in an apartment with an accessible elevator, that works for us, we just ask that you ensure the elevator and/or loading dock are available at time of pickup.
Why do you have a pickup fee?

Our pickup fee helps us keep our staff healthy and our trucks up and running. Your contribution helps free up critical funds so we can serve more neighbors in need.

I’d like to pay the pickup fee in advance by credit card – is that possible?

We can email you a square link once our drivers approve/accept your items. We do not have donors pre-pay, just in case the pickup needs to be rescheduled, canceled or in the rare event that we are unable to accept your items (if they do not meet our donation requirements).

Can you pick up anywhere in the greater Portland metro area?

Please view our pick-up service map (note: we are unable to pickup in Vancouver at this time).


I scheduled a pickup, and the drivers would not accept my items – why? What now?

Our drivers are experts in what we do, and they always have the best interests of the families we serve in mind. Please make sure you thoroughly check our What We Accept list ahead of time to make sure we can take your items. If you’re not sure, please email us!

Case Managers

My agency has been through your orientation, how do I go about using your services?

Case Managers are no longer required to attend an orientation to receive client services at Community Warehouse. Details on how to obtain furnishings for clients can be found here.

What forms of payments do you take?

Pay by check or card after completion of delivery. 

Community Warehouse staff will send an invoice to the referring case manager. Please include the invoice number with payment.

The total cost for our client service is $400. This includes our Access Fee for client appointments of $100. Delivery service fees are $250. Processing fees are $50.

What happens if my client finds all but one item, for example there is a mattress and frame, but no box spring - can we come back to get one item?

Unfortunately, we are not always able to provide all furnishings that your client needs. We do our best to provide as much as possible based on the conversation with client. If you as the Case Manager feel it best to have the family come for another visit, you have the option to schedule a new appointment, however this would require payment of $400 for the total cost of service.

What if my client doesn’t “like” anything available, can we reschedule?

It is up to you and your client to decide if a reschedule makes sense. If you decide to reschedule the delivery service and your client does not receive any furnishings, you will not be charged the $400 for our services.

Still have questions? Contact us for answers.

A place of your own is important but so are the small things like a decent bed and dishes. Those are the things that make a house a home. When you are broke and starting your life again, those things can make the difference.